How do I place an order?
Reservation requests can be made right through our website. After your request is placed, we will contact you to confirm all information and obtain any additional details we may need to ensure the highest level of customer service. You may also place your order by calling us at
(702)343-7933.
How far in advance do I need to place my order?
To ensure availability, we suggest that you place your order as soon as your travel plans are confirmed. We understand that sometimes plans cannot be made until the last minute, so we will do our best to accommodate your schedule and needs.
Okay, I placed my reservation request, now what?
We will contact you shortly after placing your reservation request to introduce ourselves and obtain additional information. We will contact you again 1-2 days prior to your delivery date for final confirmation. You can reach us if you have any questions or need to make any changes at
(702)343-7933.
What are your hours and prices for delivery?
We strive to accomodate your travel needs and therefore offer delivery and pick-up 7 days a week. If you order the same day that delivery is needed an extra $15 is charged. All other delivery fees are outlined below, based on the location of the delivery. Free deliveries are based on a minimum $75 order. If your order is less than $75, the delivery fee will be calculated based on distance (typically $10-$40).
What if I am staying in a hotel or timeshare hotel?
Hotel and timeshare hotel stays require a 2 day minimum rental with a one time $20 delivery/pick-up fee to most hotels. To avoid extra charges, all items must be returned clearly marked with our name to bell desk desk upon checkout or scheduled pick-up day. If the bell desk gives you a claim ticket, please hang on to it. In the event that the bell desk can not locate an item for our pick up, we will contact you to get the ticket number. Full size cribs may not be left with the bell desk or left in your room, pick up must be complete PRIOR to your checkout.
What if I need things delivered to a residence?
No minimum length is required. There are no delivery charges for residences (homes and apartments) within the valley (based on a minimum $75 order). If your order is less than $75, your delivery fee will be calculated based on distance (typically $10-$40).
Do you deliver to the airport?
Yes, we can deliver your items to the McCarran International Airport or to the rent-a-car center. Please provide your flight number and car rental agency for delivery to these locations. We can monitor your flight and adjust our delivery times accordingly. When returning items to us at the airport or rent-a-car center please be prompt. Delivery to the airport or rent-a-car center alone is FREE (based on a minimum $75 order). If your order is less than $75, your delivery fee will be calculated when your order is placed. There is a $15 charge to deliver to the airport plus one other location.
What forms of payment do you accept?
We accept Visa, Master Card, American Express or cash for all orders. Credit card orders are processed within 48 hours of delivery but verified at the time of reservation. Cash orders are expected to be paid in full at the time of delivery, but we also require a valid credit card to hold your order at the time of reservation. If you plan to pay with cash, please specify when you order, other wise the credit card used to hold the reservation will be billed within 48 hours of delivery. If other arrangements need to be made, please contact us and we will try to accommodate you.
Do you install car seats?
We can not install car seats. We will provide you with a manual or you can check for local car seat
installers.
Is the baby equipment safe and clean?
Safety is our number one concern. Las Vegas Baby Equipment Rentals seeks out Juvenile Product Manufacturer Association (JPMA) certified products. We register every product with the manufacturer and are kept notified of all equipment recalls. All rental items are washed, sanitized and inspected for safety after each rental.
Will I receive the exact item shown?
Las Vegas Baby Equipment Rentals carries only top quality products for rent from highly respected manufacturers, including Peg Perego, Britax, Graco and more. Unless the manufacturer and/or model is specified, you will receive of like kind and quality of the item pictured (although exact colors and patterns may vary). It is nice to know what you are getting when you order!
What if I need something not on your list?
Please contact us regarding any special request items. We will be happy to try and accommodate your special request.
Can I rent the items for more than a week?
Yes, items can be rented daily, weekly or monthly. Weekly rates are based on 7 days, including the day of delivery and the day of pick-up. For stays longer than two weeks, please contact us for pricing.
In what condition should the rental items be returned?
It is our expectation that the products will have normal wear and tear for the amount of time renting the product. However, excessive wear and/or tear will subject the renter up to 50% of purchased value of the product. In cases where the product is damaged beyond repair the full replacement value of the product will be for the account of the renter and will be debited to the credit card on file. A $25 charge will be assessed for each item returned excessively dirty and will be debited to the credit card on file.
What is your cancellation policy?
Cancellations made outside of 48 hours of the scheduled delivery day will incur no charges. Cancellations made within 48 hours of the scheduled delivery are subject to a charge equal to 50% of the order.
What is your refund policy?
Refunds for early termination of rentals will be prorated 50% of the remaining unused rental term, minus the delivery fee and actual term used. If at any point you are not satisfied with an item, please contact us as soon as possible and we will work quickly to resolve the problem.
Are you insured?
Yes, we currently carry liability insurance. This is for your benefit as well as ours. Please be aware that many baby equipment rental companies operate without insurance.
Still have questions?
Contact us directly at (702)343-7933 or send your inquiry to: Raquel@LasVegasBabyEquipmentRentals.com
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